Shipping policy

Shipping Policy

Processing times

  • Orders are processed within 1–3 business days after payment is received, excluding weekends and public holidays.

  • During peak seasons, promotions, or major holidays, processing times may be extended by an additional 2–3 business days.

Shipping regions

  • We currently ship to the United States and selected international destinations.

  • If your country is not available at checkout, please contact us so we can check if delivery is possible.

Shipping methods and delivery times

  • Standard shipping: 5–10 business days for domestic orders after dispatch, depending on your location and carrier performance.

  • Expedited shipping (where available): 2–5 business days after dispatch.

  • International shipping: 7–21 business days after dispatch; delivery times may vary due to customs procedures and local postal services.

These timeframes are estimates only and may be affected by factors beyond our control (weather, carrier delays, customs inspections, etc.).

Shipping rates

  • Shipping rates are calculated at checkout based on your order weight, destination, and selected shipping method.

  • From time to time, we may offer free or reduced shipping promotions; any such offers will be clearly displayed on our website or at checkout.

Order tracking

  • Once your order is shipped, you will receive a shipping confirmation email with tracking details (where tracking is available).

  • Tracking updates may take up to 48 hours to appear after dispatch, depending on the carrier.

Customs, duties, and taxes (international orders)

  • International orders may be subject to import duties, taxes, and fees imposed by your local customs authority.

  • These charges are the responsibility of the customer and are not included in the product price or shipping cost displayed at checkout.

  • We are not responsible for delays caused by customs clearance processes.

Shipping restrictions

  • We do not ship to P.O. boxes, APO/FPO addresses, or regions where our logistics partners cannot deliver safely.

  • Certain products may have specific shipping restrictions due to size, weight, or carrier regulations; any such limitations will be indicated on the product page or at checkout.

Lost, damaged, or delayed parcels

  • If your order arrives damaged, please contact us within 7 days of receipt with your order number and clear photos of the packaging and product.

  • For lost packages, please contact the carrier first using your tracking number; if you need further assistance, contact us and we will help open an investigation with the carrier.

  • We are not responsible for packages that are delayed due to incorrect or incomplete shipping addresses provided by the customer.

Address changes

  • Shipping addresses cannot be changed once the order status shows as “Fulfilled” or “Shipped.”

  • If you need to update your address, contact us as soon as possible after placing your order; we will do our best to assist but cannot guarantee changes once processing has begun.

Returns and exchanges

  • For information on returns, exchanges, and refunds, please refer to our separate Return & Refund Policy.

  • Shipping fees are generally non-refundable unless the return is due to our error (incorrect or defective product shipped).

Contact us

  • If you have any questions about this Shipping Policy or your order, please contact us via email at [your support email] or through our contact form.